We emphasize constant product improvement and a great customer experience through free updates and world-class support.
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.
Our contact information
By standard mail:
Flame xtreme's Studio
3167 E Green st
Pasadena, CA 91107 US
By phone:
415 230-0229
Or contact us directly.
Our business hours are Monday - Friday 8:30 am to 5:30 pm CST.
We will answer your email as soon as possible - typically within one business day.
flamextremxtrem@yahoo.com
Software is available by download over the internet only.
Refund, Returns and Cancellation Policies:
You find real value in our software. So, within 30 days of your purchase, if for any reason you decide that the software wasn't worth it, we will give you a complete refund.
Looking to have a lost registration key(s) reissued?
You're in the right place!
Send us information about your original order:
- The name and/or company on the order
- Approximate order date
- Order number, if known
- Which products were ordered
Send the information to store (at) flamextrem (dot) com.
We cannot fulfill your request until you purchase a "license reissue" item from our webstore. Please allow 2 to 3 business days for processing (although we will attempt to get to your request as soon as possible, often within 24 hours).
Frequently Asked Questions:
How many computers can I put Plugin's on?
Your license will allow you to install on up to 2 (two) computers. Your license key will work for both Mac and Windows.
Are plug-ins hard to install?
all plugin's software is very easy to install. After you download, all you will need to do is run the program installer and it will automatically be installed in the correct Photoshop folder for you. For host programs other than Photoshop, there will be w few additional setup steps needed. You can view the installation instructions here.
Can I buy plugin's on a disc?
No, at this time all plugin's software is download only and does not come on a disc. It is Not possible to get a disc.
How can I buy Plugin's software?
At this time all plugin's software can only be purchased online or at select Trade Shows. Phone orders are not accepted.
What forms of payment are accepted?
You can pay using Credit Card (Visa, Master Card, American Express or Discover) or a Pay Pal account. Checks and bank transfers are not accepted. Prices are in USD. For currency conversion please see: http://www.xe.com/ucc/. If you would prefer to not use your credit card then please note that pre-paid credit cards are also accepted.
If I am not happy with the program can I get a refund?
Yes, within 30 days of your purchase, if for any reason you decide that the software wasn’t worth it, we will give you a complete refund.
Can I buy plugin's as a gift for a friend or family member?
Yes, you can easily purchase all plugin's for another person. After you complete your order just give them the license key and have them download the program online at: www.Flamextrem.com/downloads
What is your upgrade policy?
All of our program upgrades have been free up-to-date. However this could change in the future.
What are the compatibility requirements for all plug-ins?
Mac
- Intel-based Macs with OS 10.4, 10.5 or 10.6 (All plugin's is NOT compatible with PowerPC processors - like G4 or G5.)
- 1 GB RAM minimum
- Adobe Photoshop CS3-CS5 (32-bit and 64-bit), Adobe Photoshop Elements 6-9.
- Apple Aperture 2 and 3, Lightroom 2 and 3, and iPhoto via Fusion Express
Windows
- Windows XP, Windows Vista, or Windows 7 (32-bit and 64-bit)
- 1 GB RAM minimum
- Adobe Photoshop CS3-CS5 (32-bit and 64-bit), Adobe Photoshop Elements 6-9.
- Lightroom 2 and 3 via Fusion Express
- Irfanview
- PaintShop Pro
- Photo Impact
- Serif Photo Plus
*ReMask is ONLY compatible with Photoshop, Photoshop Elements and Paint Shop Pro. ReMask is NOT compatible with iPhoto, Aperture, Lightroom, Photo Impact or Irfanview.
How can I use all plugin's in Aperture, Lightroom or iPhoto?
If you would like to use Plugin's in Aperture, Lightroom or iPhoto then you will need to purchase the appropriate Plugin's program in order to get your product license key. Then download and install Fusion Express in order to use Plugin's in the programs listed above.
What learning resources does all plugin's offer?
Each program comes with a user guide that explains the program and its features. The User Guides for all Photoshop Plug-in Bundle programs also include sample workflows. You can access these guides by going to Menu -> Enter Key.
